Bosjoko's Commitment

bosjoko | Responsible Gaming –
Safe, Controlled & Enjoyable

At Bosjoko, the fun of playing comes with responsibility. We provide a range of self-control tools, active support, and clear guidance so every player can enjoy their gaming experience within healthy and sustainable limits.

24/7 Player Support
6+ Self-Control Tools
100% Free to Use
18+ Minimum Age Requirement

What Is Responsible Gaming?

Responsible gaming means enjoying betting activities as a form of entertainment — not as a way to generate income or relieve stress. At bosjoko, we believe every player deserves to play in a safe, transparent environment with full control over their gaming activity.

For most Malaysian players, online casino gaming is a fun recreational activity. However, we recognise that a small number of individuals may struggle to control their playing habits. That is why bosjoko continually invests in a comprehensive responsible gaming programme — not merely to meet compliance requirements, but because we genuinely care about the wellbeing of our players.

Bosjoko's responsible gaming programme is designed to empower players. From setting daily deposit limits to full self-exclusion options, all tools are available free of charge and easily accessible directly from your account. No waiting, no complicated processes.

Remember — playing should be something you do when you feel happy and relaxed, not when you are stressed or chasing losses. If at any point you feel that gaming is starting to disrupt the balance in your life, bosjoko is here to help.

Important Reminder: The bosjoko platform is open only to individuals aged 18 and above. bosjoko uses an age verification system during registration and continuously monitors for signs of at-risk gambling activity.
Our Core Principles
Platform Transparency100%
Player Self-ControlFully
Professional Support24/7
Age VerificationMandatory
Player Data Protection256-bit SSL

Bosjoko adheres to international responsible gaming guidelines and is committed to providing a fair, safe, and transparent playing environment for all Malaysian players.

Tools Self-Control at bosjoko

All these tools are available free of charge in your account. We designed them to be easy to use — because we want you to stay in control at all times.

Daily / Weekly Deposit Limit

Set the maximum amount you can deposit per day, week, or month. This limit takes effect immediately and can be adjusted at any time through your account settings at bosjoko.

Loss Limit

Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, the bosjoko system will automatically block your betting activity until the limit period resets.

Play Time Limit

Set a time limit for your gaming sessions. bosjoko will send you a reminder as you approach your set time limit, and the session will be ended automatically once the limit is reached.

Temporary Break (Time-Out)

Need a short break? Use bosjoko's time-out feature to temporarily lock your account — from 24 hours up to 6 weeks. Your account will be fully restricted, including access to all games.

Self-Exclusion

If you feel you need to stop playing for an extended period, bosjoko's self-exclusion option lets you block your account for anywhere from 6 months to 5 years. During this period, you will not receive any promotional communications.

Promotional Notification Controls

You can opt out of any bonus offers, promotions, or marketing communications from bosjoko at any time. Full control is in your hands with no penalties to your account.

How To Activate Self-Control Tools

A simple, quick process — just a few steps to keep your gaming experience always in control.

1
Log In to Your Account

Visit bosjoko and log in to your account using your registered username and password.

2
Go to Account Settings

Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming".

3
Choose a Control Tool

Choose the control tool you want — deposit limits, loss limits, time-out, or self-exclusion — and set the appropriate value.

4
Confirm & Activate

Review your settings and click "Confirm". Limits take effect immediately. You can also contact support for further assistance.

Important Note: Reduced deposit limits and loss limits take effect immediately. However, any limit increases require a 24–72 hour cooling-off period as an additional layer of player protection. Self-exclusion cannot be reversed until the designated period has ended.

Understand Warning Signs

Problem gambling often starts gradually. Recognise these early signs so you can act before things escalate:

  • Feeling the need to bet increasingly larger amounts to achieve the same level of excitement as before
  • Chasing losses — continuing to play in hopes of recovering money already lost
  • Lying to family or friends about the amount of time or money spent gambling
  • Playing with money meant for essential needs such as rent, bills, or food
  • Feeling restless, irritable, or uneasy when trying to cut back or stop playing
  • Neglecting work, family, or social responsibilities due to gambling
  • Borrowing money or selling assets to fund gambling activity
  • Using gambling as a way to escape problems, stress, or feelings of sadness

Test Self-Check Simple

Answer these questions honestly to assess your own gaming habits:

Have you ever wagered more than you could afford to lose?

If you answered "yes" more than once, this is a sign that deserves serious attention.

Have people close to you ever expressed concern about your gambling habits?

An outside perspective can sometimes identify patterns that we ourselves are unaware of.

Do you often think about gambling even while doing other things?

Obsessive thoughts about gambling are an early warning sign that needs to be addressed.

Have you ever tried to stop playing but couldn't, even after making a firm decision?

Difficulty stopping a habit despite strong intent is a sign of psychological dependency.

If you answered "yes" to any of the questions above, we encourage you to reach out to the bosjoko support team or use the available self-control tools. Seeking help early is a sign of strength, not weakness.

Commitment Bosjoko to Players

Responsible gaming is not just an added feature at bosjoko — it is a core part of how we operate every day.

Strict Age Verification

Bosjoko enforces strict age verification during the registration process. No individual under the age of 18 is permitted to open an account or access any games on our platform.

Automated Monitoring

The bosjoko system automatically monitors gameplay patterns and will flag accounts that show signs of at-risk behaviour for review by our trained team.

Staff Training

All bosjoko support staff undergo specialist training in identifying and assisting players who show signs of problem gambling, in an empathetic and professional manner.

No Aggressive Marketing

Bosjoko does not send promotional offers to players who are currently in a self-exclusion or time-out period. We also do not use marketing tactics that may encourage excessive playing habits.

Partnership with Support Organisations

Bosjoko partners with responsible gambling support organisations to ensure players who need help have access to appropriate resources and counselling.

Player Fund Security

Bosjoko player funds are held in accounts separate from the company's operational funds. This ensures your funds are safe and available for withdrawal whenever you need them.

Questions Common – Responsible Gaming

Yes. Any decrease to your deposit limit at bosjoko takes effect immediately once you confirm the change in your account settings. This is an important protective measure — we make sure players who want to reduce their spending can do so without any delay.

During the self-exclusion period, your account balance remains safe within your account. You can contact the bosjoko support team to process a withdrawal of your balance. The account will only be restricted in terms of access to games — not the funds held within it.

You can apply for self-exclusion in two ways: first, through your account settings under the "Responsible Gaming" section; second, by contacting the bosjoko support team via live chat. Our team will process your request within 24 hours and send a confirmation to your email.

It depends on the type of limit you have set. If you activate a deposit limit, bonus eligibility may be affected by that limit. However, if you only set a play time limit or loss limit, your bonus eligibility remains unchanged. For further details, please refer to the Terms and Conditions or contact bosjoko support.

The bosjoko support team is available 24/7 via live chat within the platform. You can also reach us by email at [email protected]. We also encourage you to seek professional support from local gambling counselling organisations if you feel you need more in-depth assistance.

A time-out is a temporary break lasting from 24 hours to 6 weeks — suitable if you just need a short pause. Self-exclusion is a longer-term commitment, ranging from 6 months to 5 years, and cannot be cancelled before the period ends. Both options will block your access to all games and promotions on bosjoko for the duration set.

Join bosjoko — Play with Responsibility & Confidence

Register your bosjoko account today and enjoy a safe, fair, and enjoyable online casino experience. All self-control tools are available free of charge from your very first day of play.

Flexible Deposit Limits
Self-Exclusion Available
24/7 Support
18+ Only
Bahasa Melayu